ACES$ Wyoming EVV Resources

EVV, or Electronic Visit Verification, is a federally mandated system that applies to Employees in self-direction programs across all states. It electronically records the start and end of each shift and captures the location of the Employee at the time of clock-in and clock-out.

To meet this requirement, Employees must use an approved EVV method: CareAttend Mobile App or  EVV IVR Phone System.

Employers then review and approve these verified shifts.

Visit lifelinesupport.org to see if you qualify for low-cost phone and internet service. This federal program lowers monthly internet and phone bills for Medicaid users.

Visit SafeLink Wireless to see if you qualify for a smart device that’s capable of running the CareAttend app. Through this federal program, you may be able to get a free smartphone that both you and your employee can use with CareAttend. 

If you are unable to obtain a smartphone, you can use Interactive Voice Response (IVR) phone system instead of the EVV CareAttend app. By calling the IVR number from the Participant’s home phone (landline), employees can clock in and out, and Employers can confirm shifts using the IVR or in ACES$ Online. 

No, the location at clock-in does not need to match the location at clock-out. Together, you and your employee determine where and when work begins and ends, based on your waiver rules. 

No, the CareAttend app records the employee’s location only once at the time of clock in, and once again at the time of clock out. 

For clocking in and out, the CareAttend app doesn’t need internet access. It does need internet access for the initial registration and then once per pay period to transmit finished shifts to ACES$.

Employees using the CareAttend app can stay compliant by:

Clocking in and out live when they start and end work

and

Not making adjustments to their shifts during the clock-out process

Yes! A valid shift requires live clock in and clock out without any adjustments, but it does not require an Employer signature at the time of clock out. Employers can approve shifts after-the-fact on ACES$ Online.