Privacy and Safety Policies

Our Safety Policies

MyCIL (Northeast PA Center for Independent Living) and ACES$ Financial Management Services take the safety of our employees, Clients and caregivers seriously. We:

• Conduct state criminal background checks and child abuse clearances on all employees/caregivers.
• Do not visit Client homes without a prearranged appointment.
• Do not visit the homes of your employees/caregivers unless there is a shared living arrangement.

If ANYONE visits you and claims to be an employee of MyCIL/ACES$, please ask for identification. If they do not have it, take their name and call us at 1-800-344-7211.

Our Website Privacy Policy

SCOPE AND PURPOSE

This Privacy Policy (“the Policy”) describes how MyCIL/ACES$ may collect, use, and may share information about you that we obtain through MyCIL.org (“the Website(s)”).  We value your privacy and are serious about safeguarding it.

This Policy also applies to other website platforms which serve our consumers, including ACES$ Online and other technologies we use to serve you.

By using or accessing this Website or any of our Services, you consent to the terms of this Privacy Policy. By accessing or using the Website, you agree to be bound by this Privacy Policy.

PRIVACY VALUES

To best protect your information, MyCIL/ACES$ seeks to collect only as much personal information about you as is necessary for our business purposes.

WHAT INFORMATION DO WE COLLECT AND HOW DO WE USE IT?

The following types of information may be collected from you, or third parties, when you apply for or use our services, including:

• We may collect information you provide us if you access, sign up for or request certain services from us on our Website. If you contact us via the Website, we may ask for common personal information, such as your name, email address, telephone number, and city/state. If you have a website account with us, we will also collect and store the information you provided to register, and secure your account, as well as other information that we request, and you provide.
• We may collect your IP address, browser software and version, and other data about the equipment used to visit the Website, the location you visited which directed you to our website, and the patterns of searching and browsing on the Website.
• We do not track your browsing activities outside our Website, and therefore the Website does not respond to web browsers’ “Do Not Track” signals.

We may use your information to provide Services and information that you request, and for our legitimate business purposes, such as improving, operating, and enhancing the Website and our Services.  Specifically, we may use your information to:

• process employer and employee paperwork;
• send you information about availability and your use of Services;
• respond to your consumer care/customer service requests;
• otherwise administer your account;
• enable you to obtain or become a caregiver; and,
• consider an individual for employment.

HOW DO WE USE YOUR WEB BROWSING INFORMATION?

We use information collected through tracking technologies, such as cookies and logging in to improve the functionality of the Website. For example:

• We track the number of Website visitors and the features they use, to understand usage patterns, and make changes to improve the Website’s functionality;
• We track the performance of Website features to guide improvements.
• We identify the types of devices Website visitors use so that we can improve your experience based off the device you are using.

If you choose to provide MyCIL/ACES$  with Personally identifiable information (PII), we will use that information for purposes explained at the time of collection; as described in this Policy and our Terms; and for our business purposes.

SHARING YOUR INFORMATION

We engage certain service providers for purposes of tracking and associating internet search and browsing behavior to provide functionality on the Website. We enable them to use data recording technologies, such as cookies, on or in conjunction with the Website. The use and collection of information by these service providers is governed by their respective privacy statements and thus is not covered by this Policy.  Users can opt-out by visiting the Network Advertising Initiative Opt-Out page or by using the Google Analytics Opt-Out Browser add on.

We will only share Personally Identifiable Information with third party vendors, consultants, agents, partners, and other service providers with whom we contract to help us provide or improve our services. We only provide information that is reasonably necessary for the specific service provider to perform their duties.

Please note that MyCIL/ACES$ will only share your information in accordance with this Policy, except in the following situations:

• You have given us your consent to share or use information about you;
• We believe that we need to share information about you to provide a service that you have requested from us or from others;
• We are required by contract to disclose information about program participants to the supervising institution and/or other relevant governmental entities;
• In the event of business transfer;
• We are required by law to disclose information; or
• We believe that it is necessary to protect our rights or to avoid liability or violations of the law.
• Please note that we do not sell your information to third parties.

SOCIAL MEDIA FEATURES

Our Website includes social media features, such as “sharing” functions on Facebook and LinkedIn. Your interactions with these features are governed by the privacy policies of the companies providing these features, and we do not control and are not responsible for the privacy practices of, or the data available on, the websites of third parties.

DATA LOCATION

MyCIL/ACES$ offers computer services and/or physical locations in the United States, so your information may be transferred to, stored, or processed in the United States.

DATA RETENTION

We may retain information as necessary to fulfill our business purposes, legal and compliance obligations, and to resolve disputes and enforce our agreements.  MyCIL/ACES$ retains personal information collected for only as long as each business contract deems necessary.

DATA RESPONSIBILITIES

MyCIL/ACES$ takes the security of all PII seriously. We take precautions to maintain the confidentiality, integrity, security, and availability of the information we collect.  If you use our websites or related technologies, we take the following steps to secure information:

• Employ least-privilege access controls to ensure that personnel have only the required information needed to perform their duties.
• We train our personnel on our privacy and security policies and compliance requirements.
• Physically secure the areas where we hold the digital and paper information collected.
• Perform regular backups of information we collect to protect against loss.
• Use technical controls to secure information, including, but not limited to:
  • Websites and related technologies use Secure Socket Layer (SSL) connections
  • Encryption for data at rest and transmission across networks
  • Firewalls and other internet security technologies
  • Account and Password protections
• We test our security procedures to ensure personnel and technical compliance.
• We use monitoring and safeguards to prevent unauthorized access by those would improperly obtain access, cause harm to, or prevent the functioning of our website and related technologies.

UPDATE TO THIS POLICY

We reserve the right to make updates and revisions to the Policy. Any changes will be posted on this page. Please check this page to review whether any changes have been made to the Policy.

Last Update November 11, 2021

CONTACT

If you have any questions about this Policy, please contact us at:

MyCIL/ACES$
Attn: SVP, Administration and Operations
1142 Sanderson Avenue
Scranton, PA 18509
1 (800) 344-7211