ACES$ Testimonials

How Our Financial Management Services Are Empowering Our Clients

ACES$ FMS Testimonials

I want to compliment the outstanding professionalism, kindness and patience that was provided by your Enrollment Agent Julian Lacks.

He made sure all my questions and concerns regarding EVV edits and adjustments were addressed in a timely manner to ensure I would be paid correctly.

~ Shaquinitee Avant, ACES$ Attendant

“I write this to show my appreciation and gratitude towards you, Tasha Whiteside, and your brilliant staff. I have been seeking their help, on and off, regarding services being provided to my autistic son. Their willingness to help and especially their patience while dealing with a desperate parent like me is just remarkable. Some folks I have dealt with and would specifically want to mention are Joanna Boles, David Pennell, Kathleen Harris and Brooke Buckles. But above all, you should get the credit for maintaining such an efficient, nice and kind workforce.”

~ Amir Khalid, ACES$ Illinois Consumer

“My name is Brendlin Smiley and I am an employee in Oklahoma. Please quote me, there are no words I can find that tops you guys. You are awesome. I have been all over the world — Europe, Congress, the Air Force, WA, CA, OK, etc. — and in my 70 years and retirement, I have never encountered or dealt with such nice people. Not ONE person wasn’t nice, polite. You are all caring, sweet, and helpful. If I rated you from 1 – 10, you would get a 10. If I could give you 100, I would. The Member and I have been through a lot, and you have been the top of the top. I could go on and on. Please document this and send my kudos.”

~ Brendlin Smiley, ACES$ Oklahoma Caregiver

“I wish to take a moment to just let you all know what a relief it has been to not deal with a home care agency anymore. My quality of life, as well as happiness and confidence, has grown noticeably to my friends. I thank you and all your staff for your assistance, training and caring. I so appreciate managing my own care, my medical appointments and getting my needs met. My home is clean, and it feels good. Without you, I would not be loving life nearly as much. My aides are incredible, consistent and truly a blessing to me. My most heartfelt thanks to you ALL!”

~ Aline Goodchild, ACES$ Client

“I just wanted to send a note to say thank you to the ACES$ team for their above and beyond client Care. I am still a fairly new client, but I have to share that the transition and hiring process has been smooth. It is almost a rarity (with other FMS providers) to communicate with anyone and resolve issues or have a game plan where someone follows through. I do complain when things are not working correctly, so I feel compelled to say when it is right. They have great communication skills and are able to listen and resolve any issues that arise. Thank you for your time.”

~ Pamela Hildebrand, ACES$ Client

“My daughter, Tamekia, receives services from the Home and Community Based Services Program. Like many adults with developmental disabilities, she is able to stay in her own home and receive individually tailored support because she is a Participant in this program. ACES$ is her fiscal agent. The professional staff at ACES$ handle all matters associated with the payment of her personal support worker — payroll, payroll taxes, etc. — ensuring that all is accomplished in a timely manner and done correctly. The friendly ACES$ staff always responds promptly to our questions and treats us with courtesy and respect. This gives us peace of mind and the freedom to enjoy our valuable family time. Thank you, ACES$, for all you do to make our lives better.”

~ Shirley A. Perez, Mother/Legal Guardian of an ACES$ Illinois Consumer

“I don’t know if you remember me or not but we are the family that got emergency approval to move from another FMS provider to ACES$. We had an extremely poor experience with your competitor. All we wanted to do was to move me from the employer role to the support worker and replace the employer role with my daughter. The other company was incapable of getting this done. We started the process in January and did not see an end in sight to progressing to make the change happen. Trying to reach the other company by phone or any other means was a struggle to say the least. It’s easier to reach Medicaid than it is to reach them and that includes their corporate office. I’ve never been told so many times that I was first in line on hold and then put in voicemail. On the very rare occasion they would pick up the phone, they were unwilling to investigate reasons for process delays so we sat in limbo for months and now have forfeited compensation from January through May to care for my son. When we were approved to move to ACES$, we were in immediate contact with your Enrollment Agent, and he came to our home to sign us up. I can’t tell you how fantastic that was because the other FMS provider made us send our paperwork through the U.S. mail so all my personal information was being passed through their system just waiting for someone to steal my identity. The Enrollment Agent then followed up immediately with any open items and called me to walk me through signing up online. I have to commend your company and staff. They are doing a great job representing your company. I am going to talk with the other families that use your competitor (all unhappy) and recommend they move to ACES$ during open enrollment. Thank you for making this happen and for all your help. Have a great day!”

~ Kathy C. – ACES$ Illinois Consumer

“Best customer service I have received from any service provider in probably 10 years. Doesn’t matter the issue or whether it is via phone call or email. Answers and direction are prompt and provided by knowledgeable staff. I am very impressed!”

~ ACES$ Illinois Consumer

Please note: ACES$ is closed for the following holidays: New Year’s Day, Martin Luther King Jr. Day, President’s Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Columbus Day, Veterans Day, Thanksgiving Day, Day after Thanksgiving and Christmas Day.

Home and Community Based Services Waivers in Five States

Who We Serve

ACES$ provides financial management services to people on certain Medicaid Home and Community Based Services (HCBS) waivers in:

Proud member of Applied Self Direction