ACES$ Illinois Program Consumers: You’re Getting the ACES$ Advantage
ACES$ Illinois
Your Consumer-directed Payroll Management Solution
As an ACES$ Illinois Consumer, you’re getting the best in Consumer care. That’s because we’re the largest non-profit financial management services provider. Instead of focusing on making a profit, we focus on making your life better. It’s why Consumers in states with more than one FMS provider have voted us #1 in customer service.
Partnering With Illinois Department of Human Services, Division of Developmental Disabilities (DHS-DDD) to Provide Financial Management Services That Put YOU First
The Illinois HCBS Waivers We Serve
ACES$ serves the following Illinois Home and Community Based waiver program:
- Support Waiver for Children and Young Adults with Developmental Disabilities
ACES$ Illinois Empowers Your Independence
What You Can Do as a Consumer
As an ACES$ Illinois Consumer, you can:
- Oversee your service hours — Determine and manage how you want to use your authorized service hours.
- Manage your personal support workers (PSWs) — From recruiting and hiring to dismissing, you manage your PSWs.
- View your budget and submit timesheets online — Log onto ACES$ Online for up-to-the-minute budget info and to submit and monitor timesheets.
From Our ACES$ Springfield IL and Tinley Park IL Offices
How ACES$ Illinois Serves You
ACES$ Illinois is your Financial Management Services (FMS) provider. You have the freedom to hire your own personal support workers, while we take care of the administrative details. These include:
- Timesheets and Payroll — Processing timesheets and paying your personal support workers.
- Taxes — Withholding and filing federal and state employment taxes.
The FMS Provider Voted #1 in Customer Service
The ACES$ Advantage
With ACES$ Financial Management Services in Illinois, you also benefit from the ACES$ Advantage:
The very best in Consumer care
Fast and easy personalized enrollment
Many ways to submit timesheets
Your personal support workers can choose the best timesheet submission option for them. From fast and secure online submission through ACES$ Online to the traditional methods of fax, email and mail, the choice is yours.
Live phone support
When you dial ACES$ Illinois, you talk to a knowledgeable member of our team, right away. You’re not stuck on an endless hold or forced into a menu of options.
Access to your budget, in real time
You never have to estimate or guess with ACES$ Illinois. Simply log into ACES$ Online to see your budget and timesheets in real time. We also send you monthly budget reports for your convenience.
Instant alerts
You never have to estimate or guess with ACES$ Illinois. Simply log into ACES$ Online to see your budget and timesheets in real time. We also send you monthly budget reports for your convenience.
Choice of payment
Off-cycle payroll
Language support
We offer our services in both English and Spanish. Our language line offers additional translations. For Spanish, call ACES$ at 1-877-223-7781 and press “9.“ Otherwise, call and request the language in which you would like to speak. An ACES$ team member will get an interpreter on the line.
Convenient hours and 24-7 voicemail access
Contact
ACES$ Illinois in Springfield
From left to right
Roger Mizer
Consumer Care Specialist
Deeann Riddle
Enrollment Specialist
Haydee Eyrse
Manager of Enrollments & Background, Bilingual Consumer Care
Ann Carter
Background Specialist
Jordan Montague
Consumer Care Specialist
Laura Ballard
Consumer Care Specialist
Kathleen Harris
Lead Consumer Care Specialist
David Pennell
Consumer Care Manager
Jessica Searcy
Lead Enrollment Specialist
Kelsi McCarthy
Background and Enrollments Specialist
Stephanie Gumble
Background and Enrollments Specialist
Paul Lebon
Background Specialist
Call
Local:
217-528-7046
Toll-Free:
1-877-223-7781
Fax
Timesheets:
1-877-808-7014
Documents:
1-217-528-9849
Mail/Email
2960 Baker Drive
Springfield, IL 62703
Team Members
Tasha Whiteside
ACES$ Illinois Program Director
twhiteside@mycil.org
Haydee Eyrse
Manager of Enrollments & Backgrounds, Bilingual Consumer Care
hrhodes@mycil.org
David Pennell
Consumer Care Manager
dpennell@mycil.org
Kathleen Harris
Lead Consumer Care Specialist
kharris@mycil.org
Laura Ballard
Consumer Care Specialist
lballard@mycil.org
Ann Carter
Background Specialist
acarter@mycil.org
Stephanie Gumble
Background and Enrollments Specialist
sgumble@mycil.org
Paul Lebon
Background Specialist
plebon@mycil.org
Kelsi McCarthy
Background and Enrollments Specialist
kmccarthy@mycil.org
Jordan Montague
Consumer Care Specialist
jmontague@mycil.org
Roger Mizer
Consumer Care Specialist
rmizer@mycil.org
Deeann Riddle
Enrollment Specialist
driddle@mycil.org
Jessica Searcy
Lead Enrollment Specialist
jjocis@mycil.org
Please note: ACES$ is closed for the following holidays:
New Year’s Day, Martin Luther King Jr. Day, President’s Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Columbus Day, Veterans Day, Thanksgiving Day, Day after Thanksgiving and Christmas Day.
Submit
Timesheets
ACES$ Online | Email Timesheets: timesheets@mycil.org
Fax Timesheets:Â 1-877-808-7014
Mail: 2960 Baker Drive Springfield, IL 62703
Contact
ACES$ Illinois in Tinley Park
From left to right
Justin McMullen
Consumer Care Specialist
Mayra Rodriguez
Bilingual Enrollment Specialist
Sonia Soriano
Bilingual Consumer Care Specialist
Tasha Whiteside
ACES$ Illinois Program Director
Gabriela Garcia
Manager of Enrollments (Bilingual)
Sandra Mallon
Consumer Care Specialist
Catherine Welfare
Kelly Williams
Enrollment Specialist
Julian Ortega
Bilingual Consumer Care Specialist
Call
Local:
708-532-3319
Toll-Free:
1-877-223-7781
Fax
Timesheets:
1-877-808-7014
Documents:
1-708-532-3631
Mail/Email
7820 Graphics Drive
Suite 200
Tinley Park, IL 60477
Team Member
Tasha Whiteside
ACES$ Illinois Program Director
twhiteside@mycil.org
Gabriela Garcia
Manager of Enrollments (Bilingual)
ggarcia@mycil.org
Sandra Mallon
Consumer Care Specialist
smallon@mycil.org
Justin McMullen
Consumer Care Specialist
jmcmullen@mycil.orgÂ
Tara Merriman
Consumer Care Specialist
tmerriman@mycil.orgÂ
Jordan Montague
Consumer Care Specialist
jmontague@mycil.org
Julian Ortega
Bilingual Consumer Care Specialist
jortega@mycil.org
Mayra Rodriquez
Enrollment Specialist (Bilingual)
mrodriguez@mycil.org
Sonia Soriano
Consumer Care Specialist (Bilingual)
ssoriano@mycil.org
Kelly Williams
Enrollment Specialist
kstaunton@mycil.org
Catherine Welfare
Consumer Care Specialist
cwelfare@mycil.org
Please note: ACES$ is closed for the following holidays:
New Year’s Day, Martin Luther King Jr. Day, President’s Day, Memorial Day, Juneteenth​, Independence Day, Labor Day, Columbus Day, Veterans Day, Thanksgiving Day, Day after Thanksgiving and Christmas Day.
Submit
Timesheets
ACES$ Online | Email Timesheets: timesheets@mycil.org
Fax Timesheets: 1-877-808-7014
Mail: 7820 Graphics Drive Suite 200 Tinley Park, IL 60477
A Fiscal Intermediary Who Puts You First
What Makes ACES$ Financial Management Services Unique
ACES$ is the largest non-profit FMS provider in the country. Moreover, with over 51% of our team having a disability, we know firsthand what it’s like.
We bring an important perspective to the financial management world. In fact, our deep understanding of what it’s like to have a disability informs how we provide financial management services to people like you.
Our goal is to make the entire process as easy and quick as possible for you.
Why ACES$ Is Voted #1 for Customer Service in Every State We Serve With More Than One FMS Provider
The ACES$ Advantage: Putting YOU First
- Easy, personalized enrollment
- Secure web access to your budget and timesheets in real time
- Live phone-call support
- Convenient hours and 24-hour voicemail
- Off-cycle payroll available for corrected timesheets to ensure fastest processing
- 5 ways to submit timesheets
- Your choice of payment type
- Automatic rejection and notification of overlapping timesheets
- Monthly budget reports
Illinois Resources
Information About ACES$ Illinois
Videos
Service Authorization Training for Employers and SDAs
ACES$ Online How-To Videos
Full Training
How to Register
How to register for ACES$ Online
How to Enter and Submit Time
How to View and Approve Time
How to View Paystubs
How to View a Budget
FAQs
How to Contact Technical Support
DocuSign Resources
Manual
Benefits of Using DocuSign
Get Your Enrollment Packet Powered by DocuSign
Complete & Submit Your Enrollment Packet With DocuSign
EVV Resources
Home and Community Based Services Waivers in Five States
Who We Serve
ACES$ provides financial management services to people on certain Medicaid Home and Community Based Services (HCBS) waivers in:
Proud member of Applied Self Direction
ACES$ Online