ACES$ Illinois Program Consumers: You’re Getting the ACES$ Advantage
ACES$ Illinois
Your Consumer-directed Payroll Management Solution
As an ACES$ Illinois Consumer, you’re getting the best in Consumer care. That’s because we’re the largest non-profit financial management services provider. Instead of focusing on making a profit, we focus on making your life better. It’s why Consumers in states with more than one FMS provider have voted us #1 in customer service.
Looking for ACES$ Illinois EVV Resources?
Illinois EVV Launched September 1, 2023
Check out:
Live Trainings Covering ACES$ Online and EVV
Recorded Trainings
User Guides
ACES$ Online Resources
Partnering With Illinois Department of Human Services, Division of Developmental Disabilities (DHS-DDD) to Provide Financial Management Services That Put YOU First
The Illinois HCBS Waivers We Serve
ACES$ serves the following Illinois Home and Community Based waiver program:
- Support Waiver for Children and Young Adults with Developmental Disabilities
ACES$ Illinois Empowers Your Independence
What You Can Do as a Consumer
As an ACES$ Illinois Consumer, you can:
- Oversee your service hours — Determine and manage how you want to use your authorized service hours.
- Manage your personal support workers (PSWs) — From recruiting and hiring to dismissing, you manage your PSWs.
- View your budget and submit timesheets online — Log onto ACES$ Online for up-to-the-minute budget info and to submit and monitor timesheets.
From Our ACES$ Springfield IL and Tinley Park IL Offices
How ACES$ Illinois Serves You
ACES$ Illinois is your Financial Management Services (FMS) provider. You have the freedom to hire your own personal support workers, while we take care of the administrative details. These include:
- Timesheets and Payroll — Processing timesheets and paying your personal support workers.
- Taxes — Withholding and filing federal and state employment taxes.
The FMS Provider Voted #1 in Customer Service
The ACES$ Advantage
With ACES$ Financial Management Services in Illinois, you also benefit from the ACES$ Advantage:
The very best in Consumer care
Fast and easy personalized enrollment
Many ways to submit timesheets
Your personal support workers can choose the best timesheet submission option for them. From fast and secure online submission through ACES$ Online to the traditional methods of fax, email and mail, the choice is yours.
Live phone support
When you dial ACES$ Illinois, you talk to a knowledgeable member of our team, right away. You’re not stuck on an endless hold or forced into a menu of options.
Access to your budget, in real time
You never have to estimate or guess with ACES$ Illinois. Simply log into ACES$ Online to see your budget and timesheets in real time. We also send you monthly budget reports for your convenience.
Instant alerts
You never have to estimate or guess with ACES$ Illinois. Simply log into ACES$ Online to see your budget and timesheets in real time. We also send you monthly budget reports for your convenience.
Choice of payment
Off-cycle payroll
Language support
We offer our services in both English and Spanish. Our language line offers additional translations. For Spanish, call ACES$ at 1-877-223-7781 and press “9.“ Otherwise, call and request the language in which you would like to speak. An ACES$ team member will get an interpreter on the line.
Convenient hours and 24-7 voicemail access
Contact
ACES$ Illinois in Springfield
From top to bottom, left to right
Rose Smith
Background Specialist
Stephanie Gumble
Manager, Backgrounds
Deeann Riddle
Lead, Enrollment Specialist
Jennifer Smith
Consumer Care Specialist
Angelica Ratliff
Consumer Care Specialist
Roger Mizer
Enrollment Specialist
Kelsi McCarthy
EVV Technical Compliance Specialist
Laura Ballard
Enrollment Specialist
Janice Chapin
Background Specialist
Damien Stringham
Consumer Care Specialist
Melissa McKinney
Lead, Compliance Specialist
Angela Garlo​
Manager, Annual Compliance
Haydee Eyrse
Associate Director, Illinois Annual Compliance (Bilingual)
Ann Carter
Background Specialist
Kristin Smith
Background Specialist
Jordan Montague
Consumer Care Specialist
Paul Lebon
Lead, Background Specialist
Kathleen Harris
Lead, Consumer Care Specialist
David Pennell
Manager, Consumer Care
Marquisha Fields
Consumer Care Specialist
Sevonda Parker
Compliance Specialist
Andrea Marr
Enrollment Specialist
Call
Local:
217-528-7046
Toll-Free:
1-877-223-7781
Fax
Timesheets:
1-877-808-7014
Documents:
1-217-528-9849
Mail/Email
2960 Baker Drive
Springfield, IL 62703
Team Members
Tasha Whiteside
Director, ACES$ Illinois
twhiteside@mycil.org
Haydee Eyrse
Associate Director, Illinois Annual Compliance (Bilingual)
heyrse@mycil.org
Angela Garlo
Manager, Annual Compliance
agarlo@mycil.org
Stephanie Gumble
Manager, Backgrounds
sgumble@mycil.org
David Pennell
Manager, Consumer Care
dpennell@mycil.org
Kathleen Harris
Lead, Consumer Care Specialist
kharris@mycil.org
Paul Lebon
Lead, Background Specialist
plebon@mycil.org
Melissa McKinney
Lead, Compliance Specialist
mmckinney@mycil.org
Laura Ballard
Enrollment Specialist
lballard@mycil.org
Ann Carter
Background Specialist
acarter@mycil.org
Janice Chapin
Background Specialist
jchapin@mycil.org
Marquisha Fields
Consumer Care Specialist
mfields@mycil.org
Andrea Marr
Enrollment Specialist
amarr@mycil.org
Kelsi McCarthy
EVV Technical Compliance Specialist
kmccarthy@mycil.org
Roger Mizer
Enrollment Specialist
rmizer@mycil.org
Jordan Montague
Consumer Care Specialist
jmontague@mycil.org
Sevonda Parker
Compliance Specialist
sparker@mycil.org
Angelica Ratliff
Consumer Care Specialist
aratliff@mycil.org
Deeann Riddle
Lead Enrollment Specialist
driddle@mycil.org
Kristin Smith
Background Specialist
ksmith@mycil.org
Jennifer Smith
Consumer Care Specialist
jesmith@mycil.org
Rose Smith
Background Specialist
rsmith@mycil.org
Damien Stringham
Consumer Care Specialist
dstringham@mycil.org
Please note: ACES$ is closed for the following holidays:
New Year’s Day, Martin Luther King Jr. Day, President’s Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Columbus Day, Veterans Day, Thanksgiving Day, Day after Thanksgiving and Christmas Day.
Submit
Timesheets
ACES$ Online | Email Timesheets: timesheets@mycil.org
Fax Timesheets:Â 1-877-808-7014
Mail: 2960 Baker Drive Springfield, IL 62703
Contact
ACES$ Illinois in Tinley Park
From left to right
Vicki Roach
Enrollment Specialist
Anicya Stepney
Consumer Care Specialist
Maria Zannelli
Consumer Care Specialist
Sandra Mallon
Consumer Care Specialist
Christopher Sledge
Manager, Consumer Care
Catherine Welfare
Gabriela Garcia
Manager, Enrollments (Bilingual)
Tasha Whiteside
Director, ACES$ Illinois Program
Vanessa Silva
Enrollment Specialist (Bilingual)
Kelly Williams
EVV Technical Compliance Specialist
Andreika Ewing
Consumer Care Specialist
Julian Ortega
Lead, Consumer Care Specialist (Bilingual)Â
Call
Local:
708-532-3319
Toll-Free:
1-877-223-7781
Fax
Timesheets:
1-877-808-7014
Documents:
1-708-532-3631
Mail/Email
7820 Graphics Drive
Suite 200
Tinley Park, IL 60477
Team Member
Tasha Whiteside
Director, ACES$ Illinois ProgramÂ
twhiteside@mycil.org
Gabriela Garcia
Manager, Enrollments (Bilingual)
ggarcia@mycil.org
Christopher Sledge
Manager, Consumer Care
csledge@mycil.org
Julian Ortega
Lead, Consumer Care Specialist (Bilingual)
jortega@mycil.org
Andreika Ewing
Consumer Care Specialist
aewing@mycil.org
Shanta Johnson
Consumer Care Specialist
sjohnson@mycil.org
Sandra Mallon
Consumer Care Specialist
smallon@mycil.org
Vicki Roach
Enrollment Specialist
vroach@mycil.org
Vanessa Silva
Enrollment Specialist (Bilingual)
vsilva@mycil.org
Anicya Stepney
Consumer Care Specialist
astepney@mycil.org
Jasmin Varela
Consumer Care Specialist (Bilingual)
jvarela@mycil.org
Catherine Welfare
Consumer Care Specialist
cwelfare@mycil.org
Kelly Williams
EVV Technical Compliance Specialist
kwilliams2@mycil.org
Maria Zannelli
Consumer Care Specialist
mzannelli@mycil.org
Please note: ACES$ is closed for the following holidays:
New Year’s Day, Martin Luther King Jr. Day, President’s Day, Memorial Day, Juneteenth​, Independence Day, Labor Day, Columbus Day, Veterans Day, Thanksgiving Day, Day after Thanksgiving and Christmas Day.
Submit
Timesheets
ACES$ Online | Email Timesheets: timesheets@mycil.org
Fax Timesheets: 1-877-808-7014
Mail: 7820 Graphics Drive Suite 200 Tinley Park, IL 60477
A Fiscal Intermediary Who Puts You First
What Makes ACES$ Financial Management Services Unique
ACES$ is the largest non-profit FMS provider in the country. Moreover, with over 51% of our team having a disability, we know firsthand what it’s like.
We bring an important perspective to the financial management world. In fact, our deep understanding of what it’s like to have a disability informs how we provide financial management services to people like you.
Our goal is to make the entire process as easy and quick as possible for you.
Why ACES$ Is Voted #1 for Customer Service in Every State We Serve With More Than One FMS Provider
The ACES$ Advantage: Putting YOU First
- Easy, personalized enrollment
- Secure web access to your budget and timesheets in real time
- Live phone-call support
- Convenient hours and 24-hour voicemail
- Off-cycle payroll available for corrected timesheets to ensure fastest processing
- 5 ways to submit timesheets
- Your choice of payment type
- Automatic rejection and notification of overlapping timesheets
- Monthly budget reports
Illinois Resources
Information About Self-Direction
The Roles People Play in Self-Direction
Information About ACES$ Illinois
Service Authorization Training for Employers and SDAs
Downloads
- 2026 Pay Schedule and Program Overview (pdf)
- 2026 Pay Schedule - Printer-Friendly (pdf)
- 2026 Pay Schedule - Large Print (pdf)
- 2026 Calendario de pagos y resumen del programa (pdf)
- 2026 Calendario de pagos - Para imprimir (pdf)
- About ACES$ Illinois and ACES$ Online Quick Tips (pdf)
- ACES$ Illinois FAQs (pdf)
Information About ACES$ Express Enrollments Powered by Docubee
Docubee Resources
Information About Paid Leave (PL)
Paid Leave Training
Downloads
Information About ACES$ Online
Full ACES$ Online Training
How to submit/edit and approve time and everything you need to know to use ACES$ Online
How to Register
How to create your ACES$ Online account
Downloads
Additional ACES$ Online Training Videos
How to Register
How to View Paystubs
How to View a Budget
FAQs
How to Contact Technical Support
EVV Resources
Who We Serve
ACES$ provides financial management services to people on certain Medicaid Home and Community Based Services (HCBS) waivers in:
We also proudly serve Veterans
ACES$ Washington
We also proudly serve Veterans
PA Veteran-Directed Care
Proud member of Applied Self Direction
ACES$ Online