ACES$ has been voted # 1 in customer service by our Participants in every state we serve that has more than one payroll provider. That’s because we put you first. As the largest non-profit fiscal employer agent (FEA), we can focus on our Participants instead of making a profit.
Having disabilities ourselves, we know what it’s like to navigate the FMS world. That’s why we go above and beyond for our clients. We take the time to find you the best solution. It’s one of the many reasons why we’ve been voted #1 in customer service by participants in states with more than one payroll provider.
With ACES$ payroll services, you get choice. When it comes to completing and submitting timesheets, choose the best option for you. You can email, mail or fax. Or, you can take advantage of ACES$ OnlineTM, our user-friendly online portal. We even have ACES$ MobileTM EVV, our mobile app. Thanks to our online timesheet submission, we can process timesheet fast: within 24 to 48 hours.
When you call ACES$, you reach a knowledgeable team member. You won’t be put on hold or forced through a series of prompts. In the unlikely event we miss your call, we return your call within minutes.
Your attendants can choose what’s best for them. ACES$ Colorado offers direct deposit, pay card or paper paycheck.
We offer our services in both English and Spanish. Our language line offers additional translations.
We know firsthand how frustrating filling out paperwork can be. In fact, 51% of our own team has a disability. And many use our services. That’s why we made the enrollment process for both you and your attendants easy and fast. To streamline the enrollment process even more, we offer in-person enrollment. This guarantees your paperwork is complete and accurate for the fastest processing.
Was a timesheet submitted with errors? Was there a delay in submitting a timesheet? No problem. With ACES$ payroll services, you can rest assured your attendants will be paid thanks to our weekly, off-cycle payroll. Simply submit the corrected timesheet, and your attendants will receive their pay by the end of the week — even if it’s not a scheduled payroll week.
ACES$ OnlineTM automatically rejects and notifies you of overlapping timesheets. You also get instant notifications if you are over budget.
With ACES$ OnlineTM, you and your case manager can see your budget and timesheets in real time.
Available 8 a.m. to 5 p.m. Monday through Friday, we also have a 24-hour voicemail line and return calls quickly.
Best customer service I have received from any service provider in probably 10 years.
I just wanted to send a note to say thank you for your above and beyond customer care. I am still a fairly new client, but I have to share that the transition and hiring process has been smooth.
The friendly ACES$ staff always responds promptly to our questions and treats us with courtesy and respect.
~ Shirley A. Perez, Mother/Legal Guardian of an ACES$ Illinois Consumer
My quality of life, as well as happiness and confidence, has grown noticeably to my friends.
~ Aline Goodchild, ACES$ Colorado Client