ACES$ Virginia EVV Resources

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How to Submit and Monitor Attendant Visits

Register on the ACES$ Online Portal

To use EVV, both employers and attendants must register on the ACES$ Online portal. Visit mycil.login.org to register for an account.

Submit Visits 

Submit visits through the EVV mobile app or EVV IVR. Payroll is issued only for approved visits based on the payroll schedule. 

Monitor, Review, Edit and Approve Visits 

Employers can monitor, review, edit and approve visits through ACES$ Online. 

How to Start a Shift

To use the EVV mobile app, you must have a GPS-enabled smartphone or tablet.

STEP 1: Log in to the EVV mobile app.
STEP 2: Tap Clock in.
STEP 3: Select the member you are serving, then the blue arrow to advance.
STEP 4: Select service type being provided.
STEP 5: Tap blue start button at bottom of screen to start visit. Note the started time and date. Confirm the clock is running. Once you’ve confirmed the clock is running, you can close out of the application and begin providing services.

Payroll is only issued for employer-approved visits based on the payroll schedule. Please be sure all visits are approved. 

How to Finish a Shift

To use the EVV mobile app, you must have a GPS-enabled smartphone or tablet.

STEP 1: Log in to the EVV mobile app.
STEP 2: Select who is available to provide an authorizing signature. If the employer is available to sign off on the shift, select yes. If the employer is not available, select no*. Tap Finish after making selections.
*If the employer is not available to sign off on the shift now, they will need to do so within the ACES$ Online.
STEP 3: Provide signatures by using a finger or stylus in signature areas. Tap Finish.
STEP 4: Select OK to confirm you want to finish the visit.
STEP 5: Once finished, the homescreen appears. Log out until your next shift check-in. 

Payroll is only issued for employer-approved visits based on the payroll schedule. Please be sure all visits are approved. 

IVR Steps

For Attendants: Checking in/out From Member’s Phone

STEP 1: Call 1-866-527-5411 from the member’s phone.
STEP 2: Enter your 5-digit Attendant ID.
STEP 3: Enter your 4-digit Attendant PIN.
STEP 4: If you serve more than one member, select the member you are serving.
Note: If you are not calling from the member’s home, the entry will be considered an exception and not EVV compliant.
STEP 5: Select the Service Type.
STEP 6: The call automatically ends. 

To end your shift:
Repeat steps 1–3. Once you enter the PIN, the system clocks you out. Then the confirmation process begins. Please see below for employer shift confirmation steps.

Payroll is only issued for employer-approved visits based on the payroll schedule. Please be sure all visits are approved. 

For Employers: Confirming an Attendant Shift

STEP 1: Attendant calls 1-866-527-5411 from the member’s phone.
STEP 2: Attendant enters their Attendant PIN and clocks out.
STEP 3: Shift Confirmation Employer will need to enter the member 4-digit PIN during confirmation. 

Press 1: If the employer wants to confirm the shift during the clock out call.
Press 2: If the employer wants to receive a confirmation call back.
Press 3: If the employer is unavailable, and you must complete the visit without verification, the employer must verify the visit by calling 1-833-815-6806, or they may verify the visit in the ACES$ Online portal.