The Fiscal/Employer Agent (F/EA) for Molina Complete Care (MCC)
ACES$
ACES$ focuses on Members. It’s why we’ve been voted #1 for customer service in the states we serve with more than one F/EA. With ACES$, you can focus on what matters most — living your best independent life — while we take care of everything payroll related.
Important Updates
Covid-19 Supplemental Support Payment
The Department of Medical Assistance Services (DMAS) will provide Consumer-Directed (CD) Attendants who worked anytime between July 1, 2021 and September 30, 2021 with a Covid-19 supplemental support payment of $1,000. This one-time, pre-tax payment is subject to all applicable taxes and withholdings, including garnishments. Attendants who work for more than one Fiscal/Employer Agent (F/EA) will only receive one payment. ACES$ will issue payment on June 23, 2022 to eligible attendants. No action is required.
Temporary Attendant Update
If you are a COVID-19 emergency parent or spouse caregiver, the emergency response has been extended and will not end August 1, 2021. More information will be provided when there is an end date.
Partnering With MCC to Provide Financial Management Services That Put YOU First
Serving the Commonwealth Coordinated Care Plus (CCC Plus) Program
ACES$ Financial Management Services is the F/EA for Molina Complete Care, serving the Commonwealth Coordinated Care Plus (CCC Plus) waiver, Virginia’s Medicaid managed long-term services and supports program.
ACES$ Empowers Your Independence
What You Can Do as a Member
As an ACES$ Member, you can:
- Plan your hours — You decide the best way to use your authorized service hours.
- Select your own personal care attendants — You have the freedom to select your personal care attendants.
- Monitor, review, edit and approve EVV entries through ACES$ Online — When you log on to ACES$ Online Account, our secure, user-friendly FMS portal, you can see all your FMS info in real time. Our portal makes it easy for you to review and approve EVV entries.
ACES$ Provides Comprehensive Financial Management Services
How ACES$ Serves You
With ACES$ as your F/EA, you recruit, hire and train your own personal care attendants while we take care of the details, from running payroll to filing W2s.
You focus on living your best, independent life as we take care of:
- Payroll — From processing EVV entries into timesheets to making direct deposits
- Taxes — Withholding, filing and depositing federal and state employment tax requirements
Take Advantage of the Fastest, Round-the-Clock Member Services
Call the ACES$ Automated Member Care Number at 1-804‐577‐6510
With the ACES$ Automated Member Care line, you get answers to frequently asked questions — no matter the day or time — including:
- Amount of last check
- Active or Eligibility status
- How many hours have been submitted for a pay period
Whether it’s during business hours or after hours, call 1-804‐577‐6510 to reach the ACES$ Automated Member Care line.
When prompted, enter your unique PIN #.
Don’t have a PIN #? Call 1-833-955-4545 during our standard Member Care hours (8 a.m. to 8 p.m., Monday through Friday) to speak with one of our Member Care Specialists.
The F/EA Voted #1 in Customer Service
You Enjoy the ACES$ Advantage
As an ACES$ Member, you enjoy the ACES$ Advantage that includes:
The best Member Care
As the largest non-profit F/EA in the country, we have the resources to provide excellent service. What really sets us apart, however, is our dedicated team that includes over 51% of people with disabilities. Making life easier for people with disabilities is our passion. You’ll see this commitment in how we treat you.
Quick and easy personalized enrollment
With ACES$, enrolling is easy. Both you and your personal care attendants benefit from personalized enrollment assistance.
Multiple options for EVV entries
Members and their personal care attendants can use our user-friendly EVV Mobile App. We also offer an EVV IVR (Interactive Voice Response) option when necessary.
View up-to-the-minute budget data and EVV information
When you log onto ACES$ Online, you get an accurate snapshot of your budget. You’ll also see any pending EVV entries that need your approval.
Choice of payment
Your personal care attendants can select the best payment method for them. ACES$ has direct deposit and pay cards — the quickest ways to get paid — or paper paycheck.
Convenient hours
Available 8 a.m. to 8 p.m. Monday through Friday, we also have a 24-hour voicemail line and return calls quickly.
Live phone support
Unlike other F/EAs, you talk to a knowledgeable team member when you call ACES$. You won’t be waiting on hold or forced through a series of prompts.
Language support
We offer our services in both English and Spanish. Our language line offers additional translations. For Spanish, call ACES$ at 1-833-955-4545 and press “9.“ Otherwise, call and request the language in which you would like to speak. An ACES$ team member will get an interpreter on the line.
Contact
ACES$
From left to right
Jennifer Smith
Member Care Specialist
Annie Danderson
Member Care Specialist
Sevonda Parker
Member Care and Enrollment Specialist
Evangeline Smith
ACES$ Virginia Program Director
Laneisha Melton
Member Care Specialist
Andrea Marr
Lead, Enrollment Specialist
Angelica Ratliff
Member Care Specialist
Call
Toll-Free:
1-833-955-4545
Fax
Documents:
1-888-862-3840
Mail/Email
4870 Sadler Road
Suite 300
Glen Allen, VA 23060
Team Member
Evangeline Smith
ACES$ Virginia Program Director
esmith@mycil.org
Annie Danderson
Member Care Specialist
ADanderson@mycil.org
Andrea Marr
Lead, Enrollment Specialist
amarr@mycil.org
Laneisha Melton
Member Care Specialist
lharrison@mycil.org
Sevonda Parker
Member Care Specialist
SParker@mycil.org
Angelica Ratliff
Member Care Specialist
aratliff@mycil.org
Jennifer Smith
Member Care Specialist
jesmith@mycil.org
Please note: ACES$ is closed for the following holidays:
New Year’s Day, Martin Luther King Jr. Day, President’s Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Columbus Day, Veterans Day, Thanksgiving Day, Day after Thanksgiving and Christmas Day.
An F/EA Who Puts You First
What Makes ACES$ Financial Management Services Unique
ACES$ is the largest non-profit fiscal agent in the country. What really sets us apart, however, is our team. With over 51% of our team having a disability, we know firsthand what it’s like.
Our perspective is unique to the financial management world, because many of our own team members use our services. We treat you how you want— and deserve — to be treated.
Our goal is to make the entire process as easy and quick as possible for you.
Why ACES$ Is Voted #1 for Customer Service in Every State We Serve With More Than One F/EA
The ACES$ Advantage: Putting YOU First
- Easy, personalized enrollment
- Secure, real-time web access to your budget and EVV entries
- Multiple options for EVV entry and approval
- Live phone-call support
- Convenient hours and 24-hour voicemail
-
Your choice of payment type
Virginia Resources
Information About ACES$
Downloads
- 2024 Pay Schedule and Program Overview (pdf)
- 2024 Pay Schedule - Printer-Friendly (pdf)
- About Sick Leave (pdf)
- Sick Leave FAQs (pdf)
- Referral Request Form (pdf)
- Hazard Payments for Qualifying Attendant (pdf)
- Hazard Pay Update (pdf)
- 1-804-577-6510: ACES$ Automated Member Care Number
ACES$ Videos
- Video Infographic: What Is Consumer Direction? (YouTube)
- Video Infographic: The Roles People Play in Consumer Direction (YouTube)
- How to Fill Out a Member/Employer Enrollment Packet (YouTube)
- How to Fill Out an Attendant Enrollment Packet (YouTube)
- Paid Sick Leave Training (YouTube)
Information About DocuSign
Benefits of Using DocuSign
Get Your Enrollment Packet Powered by DocuSign
Complete & Submit Your Enrollment Packet With DocuSign
Information About COVID-19
- Consumer-Directed (CD) Covid-19 Supplemental Support Payments
- COVID-19 Supplemental Support Payment FAQs
- Pre-Register for the COVID-19 Vaccine Today (pdf)
- Personal Protective Equipment Now Available
- Guidance for Direct Service Providers (webpage)
- DMAS COVID-19 Fact Sheet on Personal Protection (pdf)
- DMAS COVID-19 Fact Sheet on Flexibilities (pdf)
- COVID-19 Emergency Changes for Consumer-Direction: Regarding Parents of Minors and Spouses Becoming Temporary Paid Attendants (pdf)
- Medicaid Memo: COVID-19-Emergency-Response (pdf)
Information About ACES$ Online
How-To Videos
- Register for Your Account (YouTube)
- Log in (YouTube)
- Navigate (YouTube)
- Contact Tech Support (YouTube)
Information About EVV
Home and Community Based Services Waivers in Five States
Who We Serve
ACES$ provides financial management services to people on certain Medicaid Home and Community Based Services (HCBS) waivers in:
Proud member of Applied Self Direction
ACES$ Online