We know what it’s like to have a disability. In fact, over 51% of our team members have disabilities. We also know what it’s like to navigate the financial management world. Our goal is to make it simpler for you. One way we do that is by going above and beyond for you. In fact, it’s one of the reasons why Participants in states with more than one FMS provider voted us #1 in customer service.
If you ever need to reach us, call us at 1-888-224-0115. You’ll talk to one of our knowledgeable team members — not an automated phone system.
ACES$ Washington offers our services in both English and Spanish. Our language line offers additional translations.
With ACES$ OnlineTM, you and your case manager can see your budget and purchases in real time. You’ll know exactly how much you have left to spend. We make planning your goods and services purchases easy.
ACES$ OnlineTM will send you automatic alerts if you’re over budget.
Stop by the ACES$ Washington office for in-person support 8 a.m. through 5 p.m., Monday through Friday. You can also access our voicemail line 24 hours a day. You’ll get a prompt reply call back.
ACES$ Washington is the goods and services payments provider for Washington state. As the largest non-profit FMS provider, we put you first — not our bottom line. It’s why we are voted #1 in customer service by program Participants in states where there is more than one FMS provider.
Fax Requests: 1-800-416-1649
Mail: 1142 Sanderson Avenue Scranton PA, 18509
Best customer service I have received from any service provider in probably 10 years.
I just wanted to send a note to say thank you for your above and beyond customer care. I am still a fairly new client, but I have to share that the transition and hiring process has been smooth.
The friendly ACES$ staff always responds promptly to our questions and treats us with courtesy and respect.
~ Shirley A. Perez, Mother/Legal Guardian of an ACES$ Illinois Consumer
My quality of life, as well as happiness and confidence, has grown noticeably to my friends.
~ Aline Goodchild, ACES$ Colorado Client