ACES$ is the largest non-profit payroll agent in the country. Our diverse team includes over 51% of people with disabilities. Making life easier for people with disabilities isn’t just our work — it’s our passion. You’ll see this passion in how we treat our Members. We answer your calls and work quickly to find the best solution for you.
Your caregivers can choose the best timesheet submission method for them. They can pick quick, online submissions through ACES$ OnlineTM or email, mail and fax.
Your caregivers can choose the payment method best for them. ACES$ Pennsylvania offers direct deposit and pay cards — the quickest ways to get paid — or paper paycheck.
With instant notifications, ACES$ OnlineTM automatically rejects timesheets with identified errors, preventing any future issues.
Unlike other payroll agents, you talk to a knowledgeable team member when you call ACES$ Pennsylvania. You won’t be waiting on hold or forced through a series of prompts.
With ACES$ Pennsylvania, we make the enrollment process easy. We offer personalized secure enrollment and streamlined forms for both you and your caregivers.
Just log onto ACES$ OnlineTM to see your real-time budget and timesheet info. You’ll also get monthly budget reports for your convenience.
If there were an error on a timesheet, you don’t have to worry about it delaying your caregiver’s pay until the regularly scheduled Friday pay date. Simply submit a corrected one, and we’ll process it that coming Friday, even if it’s not a scheduled pay day. Your caregivers won’t have to wait an extra week to get paid.
Available 8 a.m. to 5 p.m. Monday through Friday, we also have a 24-hour voicemail line and return calls quickly.
We offer our services in both English and Spanish. Our language line offers additional translations. For Spanish, call ACES$ at 1-844-500-3815 and press “9.“ Otherwise, call and request the language in which you would like to speak. An ACES$ team member will get an interpreter on the line.
ACES$ Pennsylvania puts you first. It’s why ACES$ has been voted #1 for customer service in the states we serve with more than one payroll agent. With ACES$ Pennsylvania, you can focus on living your best life while we take care of the payroll details.
Fax Requests Only: 570-558-5571
Fax Timesheets: 1-888-297-4115
Mail: 1142 Sanderson Avenue Scranton, PA 18509
Best customer service I have received from any service provider in probably 10 years.
I just wanted to send a note to say thank you for your above and beyond customer care. I am still a fairly new client, but I have to share that the transition and hiring process has been smooth.
The friendly ACES$ staff always responds promptly to our questions and treats us with courtesy and respect.
~ Shirley A. Perez, Mother/Legal Guardian of an ACES$ Illinois Consumer
My quality of life, as well as happiness and confidence, has grown noticeably to my friends.
~ Aline Goodchild, ACES$ Colorado Client