Consumer Care and Enrollment Specialists in Every State We Serve
ACES$ National Support
ACES$ has locally based Consumer Care and Enrollment Specialists in every state we serve. The ACES$ National Support Team, based in Tulsa, OK, is a valued resource for all programs. It augments our local consumer care and enrollment specialists by providing additional enrollment processing when needed. Part of our mission is to be available to those we serve. Our cross-trained National Support Team helps us achieve that goal, every day.
Why We’re the Fiscal Agent Voted #1 in Customer Service
You’re Getting the ACES$ Advantage
As an ACES$ Consumer, you enjoy the ACES$ Advantage, which includes:
The very best in Consumer Care
As the largest non-profit fiscal agent in the country, ACES$ focuses on delivering the very best in Consumer Care instead of our bottom line. More than half of our dedicated team are people with disabilities. We treat you as we want to be treated because we know firsthand what it’s like. That’s why we personally answer your calls and work quickly to find the best solution for you.
Quick and easy personalized enrollment
Live phone support and convenient hours
Unlike other fiscal agents, you talk to a knowledgeable team member when you call ACES$. You reach a helpful team member — not an automated system. Available 8 a.m. to 8 p.m. Monday through Friday EST, we also have a 24-hour voicemail line and return calls quickly.
Language support
We offer our services in both English and Spanish. Our language line offers additional translations.
Meet Our
ACES$ Consumer Care Team
From left to right
Jennifer Smith
Member Care Specialist
Sevonda Parker
Member Care and Enrollment Specialist
Annie Danderson
Evangeline Smith
National Support Program Director
Andrea Marr
Lead, Enrollment Specialist
Angelica Ratliff
Member Care Specialist
Please note: ACES$ is closed for the following holidays:
New Year’s Day, Martin Luther King Jr. Day, President’s Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Columbus Day, Veterans Day, Thanksgiving Day, Day after Thanksgiving and Christmas Day.
A Fiscal Agent Who Puts You First
What Makes ACES$ Financial Management Services Unique
ACES$ is the largest non-profit fiscal agent in the country. What really sets us apart, however, is our team. With over 51% of our team having a disability, we know firsthand what it’s like.
Our perspective is unique to the financial management world, because many of our own team members use our services. We treat you how you want— and deserve — to be treated.
Our goal is to make the entire process as easy and quick as possible for you.
Why ACES$ Is Voted #1 for Customer Service in Every State We Serve With More Than One Fiscal Agent
The ACES$ Advantage: Putting YOU First
- Easy, personalized enrollment
- Secure web access to your budget and service plan history in real time
- Live phone-call support
- Convenient hours and 24-hour voicemail
- Off-cycle payroll available for corrected timesheets to ensure fastest processing
- Multiple ways to submit time, including paper timesheets, ACES$ Online, Consumer-directed Electronic Visit Verification (EVV) mobile app and EVV Interactive Voice Response (IVR) technology
- Your choice of payment type
Information About ACES$ Financial Management Services
Resources
Home and Community Based Services Waivers in Five States
Who We Serve
ACES$ provides financial management services to people on certain Medicaid Home and Community Based Services (HCBS) waivers in:
Proud member of Applied Self Direction
ACES$ Online