Your Goods and Services Provider
ACES$ Washington
An FMS Solution That Puts You First
ACES$ Washington is the goods and services payments provider for Washington state. As the largest non-profit FMS provider, we put you first — not our bottom line. It’s why we are voted #1 in customer service by program Participants in states where there is more than one FMS provider.
Partnering With Washington State Department of Social and Health Services (DSHS) to Provide Goods and Services Payments
The Washington State HCBS Waivers We Serve
ACES$ Washington is the new goods and services payments provider for the following Home and Community Based waivers:
- New Freedom program (WANF)
- Veteran Directed Home Services program (VDHS)
ACES$ Washington Empowers Your Independence
What You Can Do as a Participant
As an ACES$ Washington Participant, you can:
- Oversee your budget — Determine and manage how you want to use your authorized budget.
- View your budget online — Log onto ACES$ Online for up-to-the-minute budget info.
Providing a Goods and Services Payments Solution to Washington State Veterans and Medicaid Program Participants Delivered With the Best in Participant Care
How ACES$ Washington Serves You
As the goods and services payments provider for Washington state Veterans and Medicaid waiver Participants, we’ll handle purchasing and reimbursements. That way, you can focus on what matters most: living your most independent life.
The FMS Provider Voted #1 in Customer Service
You’re Getting the ACES$ Advantage
As an ACES$ Washington Participant, you enjoy the ACES$ Advantage that includes:
The best in Participant care
Ability to see your budget in real time
With ACES$ Online, you and your case manager can see your budget and purchases in real time. You’ll know exactly how much you have left to spend. We make planning your goods and services purchases easy.
Live phone-call support
If you ever need to reach us, call us at 1-888-224-0115. You’ll talk to one of our knowledgeable team members — not an automated phone system.
Instant alerts
ACES$ Online will send you automatic alerts if you’re over budget.
Language support
We offer our services in both English and Spanish. Our language line offers additional translations. For Spanish, call ACES$ at 1-888-224-0115 and press “9.“ Otherwise, call and request the language in which you would like to speak. An ACES$ team member will get an interpreter on the line.
Convenient hours and 24-hour access to voicemail
You can access our voicemail line 24 hours a day. You’ll get a prompt reply call back.
Contact
ACES$ Washington
Jessica Gonzalez
Participant Care Specialist
Jack Grady
Call
Toll-Free:
1-888-224-0115
Fax
Documents:
1-800-416-1649
Mail/Email
Team Member
Jack Grady
Washington Program Manager
jgrady@mycil.org
Jessica Gonzalez
Participant Care Specialist
jgonzalez@mycil.org
Please note: ACES$ is closed for the following holidays:
New Year’s Day, Martin Luther King Jr. Day, President’s Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Columbus Day, Veterans Day, Thanksgiving Day, Day after Thanksgiving and Christmas Day.
Submit
Goods or Services Request
ACES$ Online | Email Requests: GoodServiceWA@mycil.org
Fax Requests: 1-800-416-1649
Mail: 1142 Sanderson Avenue Scranton PA, 18509
Why ACES$ Is Voted #1 for Customer Service in Every State We Serve With More Than One FMS Provider
The ACES$ Advantage: Putting YOU First
- Easy, personalized enrollment
- Secure web access to your budget and purchases in real time
- Live phone-call support
- Convenient hours and 24-hour voicemail
- Instant over-budget alerts and monthly budget reports.
- Easy, personalized enrollment
- Secure web access to your budget and timesheets in real time
- Live phone-call support
- Convenient hours and 24-hour voicemail
- Off-cycle payroll available for corrected timesheets to ensure fastest processing
- 5 ways to submit timesheets
- Your choice of payment type
- Automatic rejection and notification of overlapping timesheets
Information About ACES$ Washington
Information About ACES$ Online
Home and Community Based Services Waivers in Five States
Who We Serve
ACES$ provides financial management services to people on certain Medicaid Home and Community Based Services (HCBS) waivers in:
Proud member of Applied Self Direction
ACES$ Online